Payment Methods

We accept only PayPal

Customer Protection
Safer Shopping

Your payment is protected by PayPal.
We sell Per the terms of PayPal.
All products are Brand New and 100% authentic.
So please enjoy shopping with confidence.

PayPal

Currency

: US Dollar, Pound Sterling, Euro ...etc

**Due to the big transaction amount, your payment could be refused by security system temporarily, which means you may meet account login issue or system error message when you pay, we sincerely advise you to try the payment later or contact PayPal local customer service center for details.

How to Payment

Easy Payment

Payment

Payment

Payment

Payment

Payment


Shipping Methods

EMS
International Express Service

Tracking Number
Insurance Program

FREE Shipping
to Worldwide from Japan

We will ship out your order within 2 to 5 working days after receiving your payment.

(We can't be shipped Seiko watch to the EEA Area.)


Customs Duties and Taxes

  • Import duties, taxes and charges are not included in the item price or shipping charges.
    These charges are the customer's responsibility.
  • Please check with your country's customs office to determine what these additional costs will be prior to buying.
  • These charges are normally collected by the delivering freight (shipping) company or when you pick the item up.

Return Policy

  • All product can only be returned if it is in its original packing and condition.
    **Shipping costs are non-refundable.
  • No exchanges or returns will be accepted without receipt, or after 30days from original date of delivery.
  • Please contact our Customer Service representatives via email info@japan-onlinestore.com to get a Return Authorization.
    WE DO NOT ACCEPT ANY RETURNS WITHOUT A RETURN AUTHORIZATION.
  • We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our company.
    Be sure to return the items via a traceable method such as EMS, UPS or FedEx to the below address.
    **We do not have responsible for the return shipping cost.
  • Large volume purchases are subject to charge 10% restocking fee if returned.
  • If return items are found to be damaged, they will not be accepted or credited.
    **Please repackage the product securely and enclose with a original receipt.
  • Packages that are returned to us for incorrect address or any other reasons are subject to actual shipping and return charges.
    To avoid these charges, please double check your address and make sure the recipient is aware of the delivery.
  • Cancellation/Changes/Ordering Errors Please contact us immediately via email info@japan-onlinestore.com.
  • We will certainly do our best to accommodate; however, it is the responsibility of the customer to submit their order correctly.
    We understand that mistakes can happen, but we cannot guarantee that the correction will be successfully made before it ships
    **About Return Process- Please allow up to 30 Business Days to process your request. Once processed, either new tracking information, a merchandise credit, or refund confirmation will be e-mailed.

Contact us

Before to decide to purchase, a lot of our customers has contacted us.

You will feel uneasy when you purchase expensive product online. It is a matter of course.

Please feel free to contact us